DATA PRIVACY POLICY
This is the Data Privacy Policy (“Privacy Policy”) of Wofford Truck Parts, its affiliate, and subsidiary entities (“Company”). Company maintains a website and other applications (the “sites”) to provide our products to you. These sites may ask for and collect your personal information in order to provide you with our products, enhance your experience and provide you with other information about our offerings. This Privacy Policy applies to activities Company engages in on its sites and activities that are offline or unrelated to its sites. This notice is provided to explain our information practices and the choices you can make about the way your information is collected and used.
This Privacy Policy sets forth the principles that govern our treatment of personal information. Our employees and those with whom we share personal information are required to adhere to this Privacy Policy. This Privacy Policy applies to all personal information collected by Company relating to all customers, employees, suppliers and others who do business with us.
PERSONAL INFORMATION WE COLLECT AND USE
Personal Information You Provide
We only collect personal information that you provide to us, or that we are authorized to obtain by you or by law. The types of personal information that we collect from you will depend on how you interact with us using our sites and products. For example, we may collect different information from you when you browse our site, sign up for emails, engage with our chat, create an account, find your dealer, checkout with account or as a guest. Depending on how you interact with our sites, we may have collected the following personal information from you within the past twelve (12) months:
HOW WE MAY USE YOUR INFORMATION
Your privacy is important to us. We collect and use information we need to conduct our business, including providing you with the products and experiences you expect from Company. When we collect and use your information, we take measures to ensure security and compliance with this Privacy Policy.
We collect personal information to provide products and services to you and will use the information provided by you or on your behalf to provide the products and services you have requested. Specifically, we may use your personal information for the following purposes:
COOKIES AND SIMILAR TECHNOLOGIES
A "cookie" is a small text file that websites send to your computer or device other Internet-connected device to identify your browser or to store information or settings in the browser. A "web beacon", also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
Our sites use cookies, web beacons, java scripts, and similar technologies to automatically collect certain information about your activity relating to your visit to our sites. These technologies collect your Internet Protocol (IP) address, network location, time/date stamp, referring site details, browser type, referring/exit pages, operating system, and/or clickstream data. We use this data to analyze trends, administer our sites, track users' movements through our sites, and gather demographic information about our guests as a whole. We may receive reports based on these technologies on an aggregated basis.
Your Internet browser may let you restrict or disable certain types of cookies. Without cookies, you may not be able to use all of the options on our sites.
BEHAVIORAL TRACKING
We use third party analytics services on our site, including Google Analytics 4, Kentico Xperience 13, Intercom and HubSpot. To learn more about the analytics services we use, visit each of the services’ websites located at, https://policies.google.com/technologies/partner-sites?hl=en, https://xperience.io/, https://www.intercom.com/ and https://www.hubspot.com/
Some web browsers allow you to turn on Do Not Track ("DNT"), which sends signals to websites you visit, telling those sites that you do not want your online activities to be tracked. Our sites currently are not designed to respond to DNT signals received from web browsers.
We may also use JavaScript to help our sites, especially pictures, function better. You can turn JavaScript on or off in your browser functions, but if you turn it off, you may not be able to use all of the options on our sites.
Sometimes we use technology to collect the information that your browser uses to auto-fill. We use this to tell you if there is a mistake in registration or if the registration cannot be submitted. You can stop this technology by turning it off in your browser, and you will still be able to use all of the options on our sites.
HOW WE SHARE PERSONAL INFORMATION
We may share information about you to third parties as indicated below:
Affiliates, Subsidiaries and Related Entities: We may share your personal information with our affiliates, subsidiaries and related entities if needed. If we share your information, we will share only the information that is necessary and we will take reasonable steps to ensure that third parties who receive access to your personal information take prudent steps to protect and safeguard the share personal information.
Service Providers, Suppliers, Agents, and Business Partners: We may share your information with other companies contracted to provide services to us or on our behalf (e.g., maintenance, IT support analysis, development, security, treasury management). However, in all such cases, your personal information will only be shared for the express purposes of fulfilling or improving our products and services to you. Our contracted third party service providers are prohibited from using your personal information for any other purpose without your expressed consent.
Any payment information that you provide to Company for our products or services will only be used to facilitate payment for such products and services. All payment information including, but not limited to, payment card, bank account and routing numbers, is collected, used, stored and destroyed by a contracted third party. Company does not collect or store payment information in any form, nor do we have the ability to access your payment information.
Compliance with Legal Obligations: We may disclose certain information to auditors, government authorities, law enforcement, regulatory agencies, our legal counsel, third-party litigants and their counsel, other relevant third parties, such as Internet service providers, or other authorized individuals in order to comply with laws that apply to us, or other legal obligations such as contractual requirements. Your personal information may occur when disclosure is necessary or advisable, in our sole discretion, to conduct an investigation, respond to third party or law enforcement subpoena or court order, bring legal action; prevent harm to others or pursue other relief when you or a third party are or may be: (a) violating our terms of service; (b) causing injury or other harm to, or otherwise violating our property or other legal rights or those of other third parties; or (c) violating federal, state, local , or other applicable law. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.
Changes in Business Structure/Ownership: We may disclose or transfer your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Company’s business, assets, or ownership interest (including any bankruptcy or similar proceedings).
Information We Disclose for a Business Purpose: In addition to the purposes described in this policy, we may use personal information listed below for business purposes.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We strive to take appropriate security measures to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are allowed to access personal information, and they may only access it for permitted business functions. We also use technology to protect your information, including encrypting sensitive personal information that is transferred to or from our systems.
While we cannot guarantee that loss, misuse, or alteration will never occur, we use reasonable efforts to prevent it. Please keep in mind that no method of storage or transmission over the Internet is completely secure, so your use of our services and provision of information to us is at your own risk.
Our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our sites are not covered by this Privacy Notice. We are not responsible for the privacy policies of other websites to which our sites link.
CALIFORNIA PRIVACY NOTICE
Your Rights and Choices
For all personal information that we collect about you, you may have the following rights or choices that we will accommodate where your requests meet legal and regulatory requirements and do not risk making our other data less secure or changing our other data. You may also designate an authorized agent to make a request on your behalf.
Access, Erase: You may have the right to know what information is being collected about you, to access your personal information, to receive a copy of your information, and to know whether your personal information is disclosed and to whom. You also may request that we erase your information. If you have questions about your information or want to ask us to erase your information, please contact us using the methods in the Contact Us section below.
Data Portability: If you would like to request that we provide a copy of your information to you, please contact us using the methods in the Contact Us section below.
Non-Discrimination: You have the right not to receive discriminatory treatment by the Company because you exercise your privacy rights. If you have any questions, please contact us using the methods in the Contact Us section below.
How to Make a Request: If you would like to make a request, please use the Contact Us section at the bottom of this page. Please provide your name, email address, and Real Rewards member number.
Responding to Requests: Your request will be evaluated to determine whether the requested change meets legal regulatory requirements and does not risk making our other data less secure or changing our other data.
Verifying Your Identity: To protect you and your information, we may ask you to confirm certain information before we honor your request. For example, if you make a request, we will ask you to confirm your name, email address, and/or Real Rewards member number to verify your identity, so that we can help protect your information. If you designate an authorized agent to make a request on your behalf, we may require you to verify your identity and provide the authorized agent's identity and contact information to us.
Company provides notice of our privacy practices in this Privacy Policy. This Privacy Policy includes what personal information is collected, the source of the personal information, and the purposes of use, as well as whether Company discloses that personal information and if so, the categories of third parties to whom it is disclosed. More information about how company handles personal information in connection with specific Company services is presented in service-specific notices at or before your first use of the service and is available at all times woffordtruckparts.com/privacy-policy. To view a copy of the latest versions of the service-specific privacy notices and the California-specific disclosures, visit the California Privacy Notice above.
California consumers can exercise their rights directly or through an authorized agent by request to privacy@woffordtruckparts.com or by calling 800-960-9000. If we delete your personal information, we will both render certain personal information about you permanently unrecoverable and will deidentify certain personal information.
CHANGES TO THIS POLICY
We reserve the right to modify or change this Privacy Notice at any time. When we make a material change to this Privacy Notice, we will inform you by posting a prominent notice on the home page of our website or changing the date on this page noting when the Privacy Notice was last updated.
THIRD-PARTY PRODUCTS AND SERVICES
For your convenience, we offer product and services that are provided by third parties (“Third-Party Products”). These Third Party Products may collect and use information in ways that differ from those set out in this Policy. Please ensure that you visit the Third-Party Products’ website to determine how personal information collect is used by the third party.
CHILDREN AGE EIGHTEEN AND UNDER
Company’s sites, products and services are not directed to persons 18 years of age and under. Company does not knowingly collect personally identifiable information from children under the age of 18.
CONTACT INFORMATION
For questions regarding this Privacy Notice or to submit any of the requests mentioned above relating to your personal information, contact us using any of the following options:
Email:privacy@woffordtruckparts.com
Phone:800-960-9000
This is the Data Privacy Policy (“Privacy Policy”) of Wofford Truck Parts, its affiliate, and subsidiary entities (“Company”). Company maintains a website and other applications (the “sites”) to provide our products to you. These sites may ask for and collect your personal information in order to provide you with our products, enhance your experience and provide you with other information about our offerings. This Privacy Policy applies to activities Company engages in on its sites and activities that are offline or unrelated to its sites. This notice is provided to explain our information practices and the choices you can make about the way your information is collected and used.
This Privacy Policy sets forth the principles that govern our treatment of personal information. Our employees and those with whom we share personal information are required to adhere to this Privacy Policy. This Privacy Policy applies to all personal information collected by Company relating to all customers, employees, suppliers and others who do business with us.
PERSONAL INFORMATION WE COLLECT AND USE
Personal Information You Provide
We only collect personal information that you provide to us, or that we are authorized to obtain by you or by law. The types of personal information that we collect from you will depend on how you interact with us using our sites and products. For example, we may collect different information from you when you browse our site, sign up for emails, engage with our chat, create an account, find your dealer, checkout with account or as a guest. Depending on how you interact with our sites, we may have collected the following personal information from you within the past twelve (12) months:
- When you give feedback or ask questions: We may collect your name and feedback from you directly or from social media;
- When you place an order or participate in a promotion: We may collect your name; payment card number, expiration date, and CVV from you;
- When you place a remote order: We may collect your name and order information from third party service providers chosen by you as needed to fulfill your order;
- If you ask us to send you marketing information and special offers: We may collect your name; date of birth; email address; and phone number from you;
- To operate, evaluate, and improve our business, including improving and personalizing the experience for you and others;
- Using Data Analytics to audit, research, and conduct analysis in order to maintain and improve our products and to protect people who use our sites;
- For safety and security, by making sure third parties protect your information, monitoring the technical functioning and security of our network;
- For legal and compliance, including complying with applicable laws, regulations, and legal obligations; and
- To protect the rights or property of the Doggett, its employees, and people who use its sites.
HOW WE MAY USE YOUR INFORMATION
Your privacy is important to us. We collect and use information we need to conduct our business, including providing you with the products and experiences you expect from Company. When we collect and use your information, we take measures to ensure security and compliance with this Privacy Policy.
We collect personal information to provide products and services to you and will use the information provided by you or on your behalf to provide the products and services you have requested. Specifically, we may use your personal information for the following purposes:
| Category | Types of Information Collected | Purpose for Collection |
| Identifiers |
Legal name, postal address, unique personal identifier, online identifier, Internet Protocol address email address, or other similar identifiers. | To personalize site experience, optimization of the site, database acquisition, personalized marketing campaigns, checkout, fulfillment, order status, general inquiries & customer care |
| Personal information listed in the California Customer Records Act (Cal. Civ. Code §1798.80(e)) |
Name, address, telephone number, credit card number, debit card number or other payment information. Some personal information may overlap with other categories. | To personalize site experience, optimization of the site, database acquisition, personalized marketing campaigns, checkout, fulfillment, order status, general inquiries & customer care |
| Protected classification characteristics under California or federal law |
Age, date of birth. | To personalize site experience, optimization of the site, database acquisition, personalized marketing campaigns, checkout, fulfillment, order status, general inquiries & customer care |
| Internet or other similar activity | Internet Protocol (IP) address, network location, time/date stamp, referring site details, browser type, referring/exit pages, operating system and/or clickstream data. | To personalize site experience, optimization of the site, database acquisition, personalized marketing campaigns, checkout, fulfillment, order status, general inquiries & customer care |
COOKIES AND SIMILAR TECHNOLOGIES
A "cookie" is a small text file that websites send to your computer or device other Internet-connected device to identify your browser or to store information or settings in the browser. A "web beacon", also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
Our sites use cookies, web beacons, java scripts, and similar technologies to automatically collect certain information about your activity relating to your visit to our sites. These technologies collect your Internet Protocol (IP) address, network location, time/date stamp, referring site details, browser type, referring/exit pages, operating system, and/or clickstream data. We use this data to analyze trends, administer our sites, track users' movements through our sites, and gather demographic information about our guests as a whole. We may receive reports based on these technologies on an aggregated basis.
Your Internet browser may let you restrict or disable certain types of cookies. Without cookies, you may not be able to use all of the options on our sites.
BEHAVIORAL TRACKING
We use third party analytics services on our site, including Google Analytics 4, Kentico Xperience 13, Intercom and HubSpot. To learn more about the analytics services we use, visit each of the services’ websites located at, https://policies.google.com/technologies/partner-sites?hl=en, https://xperience.io/, https://www.intercom.com/ and https://www.hubspot.com/
Some web browsers allow you to turn on Do Not Track ("DNT"), which sends signals to websites you visit, telling those sites that you do not want your online activities to be tracked. Our sites currently are not designed to respond to DNT signals received from web browsers.
We may also use JavaScript to help our sites, especially pictures, function better. You can turn JavaScript on or off in your browser functions, but if you turn it off, you may not be able to use all of the options on our sites.
Sometimes we use technology to collect the information that your browser uses to auto-fill. We use this to tell you if there is a mistake in registration or if the registration cannot be submitted. You can stop this technology by turning it off in your browser, and you will still be able to use all of the options on our sites.
HOW WE SHARE PERSONAL INFORMATION
We may share information about you to third parties as indicated below:
Affiliates, Subsidiaries and Related Entities: We may share your personal information with our affiliates, subsidiaries and related entities if needed. If we share your information, we will share only the information that is necessary and we will take reasonable steps to ensure that third parties who receive access to your personal information take prudent steps to protect and safeguard the share personal information.
Service Providers, Suppliers, Agents, and Business Partners: We may share your information with other companies contracted to provide services to us or on our behalf (e.g., maintenance, IT support analysis, development, security, treasury management). However, in all such cases, your personal information will only be shared for the express purposes of fulfilling or improving our products and services to you. Our contracted third party service providers are prohibited from using your personal information for any other purpose without your expressed consent.
Any payment information that you provide to Company for our products or services will only be used to facilitate payment for such products and services. All payment information including, but not limited to, payment card, bank account and routing numbers, is collected, used, stored and destroyed by a contracted third party. Company does not collect or store payment information in any form, nor do we have the ability to access your payment information.
Compliance with Legal Obligations: We may disclose certain information to auditors, government authorities, law enforcement, regulatory agencies, our legal counsel, third-party litigants and their counsel, other relevant third parties, such as Internet service providers, or other authorized individuals in order to comply with laws that apply to us, or other legal obligations such as contractual requirements. Your personal information may occur when disclosure is necessary or advisable, in our sole discretion, to conduct an investigation, respond to third party or law enforcement subpoena or court order, bring legal action; prevent harm to others or pursue other relief when you or a third party are or may be: (a) violating our terms of service; (b) causing injury or other harm to, or otherwise violating our property or other legal rights or those of other third parties; or (c) violating federal, state, local , or other applicable law. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.
Changes in Business Structure/Ownership: We may disclose or transfer your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Company’s business, assets, or ownership interest (including any bankruptcy or similar proceedings).
Information We Disclose for a Business Purpose: In addition to the purposes described in this policy, we may use personal information listed below for business purposes.
- To provide you with products and services, including customer service, processing orders or transactions, verifying consumer information, processing payments, we use the following categories of information: identifiers, personal information subject to Cal. Civ. Code § 1798.80(e), protected classifications, and online activity.
- To improve our website, including responding to inquiries and improving functionality, we use the following categories of information: identifiers and online activity.
- To comply with your requests, including sending your information to third parties if you ask us to do so: identifiers, personal information subject to Cal. Civ. Code § 1798.80(e), protected classifications, and online activity.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We strive to take appropriate security measures to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are allowed to access personal information, and they may only access it for permitted business functions. We also use technology to protect your information, including encrypting sensitive personal information that is transferred to or from our systems.
While we cannot guarantee that loss, misuse, or alteration will never occur, we use reasonable efforts to prevent it. Please keep in mind that no method of storage or transmission over the Internet is completely secure, so your use of our services and provision of information to us is at your own risk.
Our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our sites are not covered by this Privacy Notice. We are not responsible for the privacy policies of other websites to which our sites link.
CALIFORNIA PRIVACY NOTICE
Your Rights and Choices
For all personal information that we collect about you, you may have the following rights or choices that we will accommodate where your requests meet legal and regulatory requirements and do not risk making our other data less secure or changing our other data. You may also designate an authorized agent to make a request on your behalf.
Access, Erase: You may have the right to know what information is being collected about you, to access your personal information, to receive a copy of your information, and to know whether your personal information is disclosed and to whom. You also may request that we erase your information. If you have questions about your information or want to ask us to erase your information, please contact us using the methods in the Contact Us section below.
Data Portability: If you would like to request that we provide a copy of your information to you, please contact us using the methods in the Contact Us section below.
Non-Discrimination: You have the right not to receive discriminatory treatment by the Company because you exercise your privacy rights. If you have any questions, please contact us using the methods in the Contact Us section below.
How to Make a Request: If you would like to make a request, please use the Contact Us section at the bottom of this page. Please provide your name, email address, and Real Rewards member number.
Responding to Requests: Your request will be evaluated to determine whether the requested change meets legal regulatory requirements and does not risk making our other data less secure or changing our other data.
Verifying Your Identity: To protect you and your information, we may ask you to confirm certain information before we honor your request. For example, if you make a request, we will ask you to confirm your name, email address, and/or Real Rewards member number to verify your identity, so that we can help protect your information. If you designate an authorized agent to make a request on your behalf, we may require you to verify your identity and provide the authorized agent's identity and contact information to us.
Company provides notice of our privacy practices in this Privacy Policy. This Privacy Policy includes what personal information is collected, the source of the personal information, and the purposes of use, as well as whether Company discloses that personal information and if so, the categories of third parties to whom it is disclosed. More information about how company handles personal information in connection with specific Company services is presented in service-specific notices at or before your first use of the service and is available at all times woffordtruckparts.com/privacy-policy. To view a copy of the latest versions of the service-specific privacy notices and the California-specific disclosures, visit the California Privacy Notice above.
California consumers can exercise their rights directly or through an authorized agent by request to privacy@woffordtruckparts.com or by calling 800-960-9000. If we delete your personal information, we will both render certain personal information about you permanently unrecoverable and will deidentify certain personal information.
| California Privacy Rights Reporting | |||
| Requests Submitted | *Requests Completed in Whole or in Part | Average Days to Respond | |
| Requests for Access to Personal Information | 0 | 0 | NA |
| Requests to Delete Personal Information | 0 | 0 | NA |
| Requests for Categories of Personal Information | 0 | 0 | NA |
CHANGES TO THIS POLICY
We reserve the right to modify or change this Privacy Notice at any time. When we make a material change to this Privacy Notice, we will inform you by posting a prominent notice on the home page of our website or changing the date on this page noting when the Privacy Notice was last updated.
THIRD-PARTY PRODUCTS AND SERVICES
For your convenience, we offer product and services that are provided by third parties (“Third-Party Products”). These Third Party Products may collect and use information in ways that differ from those set out in this Policy. Please ensure that you visit the Third-Party Products’ website to determine how personal information collect is used by the third party.
CHILDREN AGE EIGHTEEN AND UNDER
Company’s sites, products and services are not directed to persons 18 years of age and under. Company does not knowingly collect personally identifiable information from children under the age of 18.
CONTACT INFORMATION
For questions regarding this Privacy Notice or to submit any of the requests mentioned above relating to your personal information, contact us using any of the following options:
Email:privacy@woffordtruckparts.com
Phone:800-960-9000